Welcome to help
Introduction
The help section contains information on how to get the most from visiting the The UK Insolvency Helpline website. Select one of the help topic links below.
- Accessibility - which covers details on ‘accesskeys’, and how to adjust your browser, mouse and keyboard settings.
- Using the site - includes information on content
- Printing web pages - tells you about the printer-friendly web pages on this site
- Viewer downloads - tells you how to download documents from the site
- Using the site search - tells you how to use The UK Insolvency Helpline website search facility.
Help can be accessed from the menu bar on the top right on every page of The UK Insolvency Helpline website.
For additional help, please contact us.
Accessibility
Visual design
The UK Insolvency Helpline web site uses cascading style sheets (CSS) for visual layout and uses only relative font sizes, compatible with the user-specified 'text size' option in visual browsers. If your browser or browsing device does not support stylesheets at all, the content of each page is still readable. Every effort has been taken to maintain high background/foreground contrast at all times.
Printing
A stylesheet for print is used to ensure that pages printed from this site are well structured on paper, with all unnecessary page elements, such as banners and navigation, removed.
Font Size
This site uses relative font sizes, which enables users to change text to a more suitable size using their browser.
Enquiry Forms
All our enquiry forms follow a logical Tab sequence. Labels are associated with fields using HTML label and CSS ID tags.
Scripting
This site makes some use of JavaScript scripting for visual effects. However, all content remains fully accessible if scripting is unavailable or disabled.
Links
- Many links have title attributes which describe the link in greater detail, unless the text of the link already fully describes the target.
- There are no "javascript:" pseudo-links (null links). All links can be followed in any browser, even if scripting is turned off.
- There are virtually no links that open new windows. Where these are used it is to improve usability.
- Wherever possible, links are written to make sense out of context. Many browsers (such as JAWS, Home Page Reader, Lynx, and Opera) can extract the list of links on a page and allow the user to browse the list, separately from the page.
Standards compliance
- Where possible all pages are intended to comply with all priority 1, 2, and 3 guidelines of the W3 Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 Transitional.
- All pages use structured semantic XHTML markup. If you find any accessibility problems with our site, please let us know and we will do our best to fix them. You can e-mail us by using the 'Email Us' hyperlink on the left-hand menu.
Accessibility features of our website
Keyboard Access for this site
The following shows keyboard shortcut commands available from the navigation bar of this site. These commands are designed to help users with difficulty in using pointing devices such as a mouse.
Depending on your browser type use one of the following:
Microsoft IE4 press Alt+Access Key at the same time.
Microsoft IE5/IE6 press Alt+Access Key then press enter.
Netscape v6/v7 press Alt+Access Key
s - skip navigation
0 - iva help
1 - home page
2 - how to use this site
3 - about us
4 - media help
5 - site map
6 - contact information
7 - email us
Using the site
Site structure
The site covers information about The UK Insolvency Helpline service in England and Wales. However, it also includes a UK-wide directory of local offices and the opportunity to find out more about becoming a volunteer throughout the UK.
Page structure
The page structure of the site stays the same throughout the site and has the following features:
- The UK Insolvency Helpline logo in the top left hand corner, which is a link back to the home page
- the main site tools (accessibility, help, site map, contact us) at the top left of the page
- links to the different content areas on the left-hand side
- the search facility is at the top right of each page.
Navigating The UK Insolvency Helpline website
Your starting point when entering The UK Insolvency Helpline website depends on how you arrived at the website. For example if you came from a search engine link, this would usually take you to the home page of the site; or if you had bookmarked one of the content areas, then that would be your starting point. Or you may have got to The UK Insolvency Helpline website via a link from another website to a particular page or section.
All text links are dark blue and underlined. When you move your mouse cursor over a link (known as ‘rolling over'), the text will change to red. As soon as you click on a text link and view the content, the link will change to light blue. This way, you can always tell which sections you have looked at and which not.
As you browse through the content, a breadcrumb trail will appear above the page’s main heading and will indicate where you are in the site from the home page. For example, >Home>bankruptcy>IVA application will be seen on the IVA form page. Selecting a link from the breadcrumb trail will take you to that page.
Note: If you are not sure whether something is a link, move the cursor over a word; if it's a link, the cursor will change from an arrow to a hand with the finger extended.
Printing Web Pages
The main content of this website can be printed in a printer-friendly format. To print a page in printer-friendly format simply select the printer image on your browser toolbar.
Viewer Downloads
You may need to access content on The UK Insolvency Helpline website that requires Adobe® Acrobat Reader® to view. You will need to download this software from the Internet and install it prior to viewing content in this format.
Adobe® Acrobat® Reader® is free software that lets you view and print Adobe Portable Document Format (PDF) files on all major computer platforms, as well as fill in and submit Adobe PDF forms online. An expanded version of Acrobat Reader for Windows offers additional functionality, including support for the visually impaired and the ability to search a collection of Adobe PDF files. To obtain Adobe® Acrobat® Reader® select: www.adobe.com/products/acrobat/readstep2.html
You may also require access to Microsoft Office® packages such as Word®, Excel® and Powerpoint®. To download free versions of any of these software packages please visit: http://office.microsoft.com/downloads/
To download any of the above software, please follow the instructions given in the relevant website.
Using the site search
The quick search facility is at the top right of each page. For more search options, use the Advanced Search. Enter one or more keywords to search for using the UK Insolvency Helpline Search Engine. Note that '*' and '?' wildcards are supported, i.e. Bank* to replace part of a word or Bankrupt? to replace a single character.
